Update: Domestic violence – An SMS SOS
This update is the twelfth in our series of FrontlineSMS guest posts. Here, Anthony Papillion – Founder of OpenEMR HQ – shares the latest news on its use in his Oklahoma home town, where the software is helping provide relief to women suffering domestic violence
“In late May of this year, I assisted a local crisis center in deploying a solution we’ve now dubbed “FamilyFIRST“. FamilyFIRST is an SMS based system that allows victims of domestic violence to reach out to police, crisis counselors, and to document abuse incidents all via simple SMS messaging.
When the project first began, neither I nor the agency involved were sure how it would be received or if it would even be used. Educating victims to think pro-actively in crisis situation is a difficult thing. Their first reaction is to simply hide or get out of the situation if possible. This often means running without a purse or mobile phone.
So the agency decided to tackle the deployment in two phases: Technical and marketing. Technical, thanks to FrontlineSMS, was incredibly easy. By integrating the software along with a bit of custom software written by me, I was able to get a working system up and running bug free in less than a week. It includes message routing and archival, and is structured in such a way that the evidence stored inside of it has been deemed acceptable by the court.
Then, came the marketing side. Obviously, the agency didn’t have a lot of money so doing a huge PR blitz was out of the question. So they went about spreading word about the system in local PSA’s, victims groups, in seminars, and through area counselors working with the abused population. Because this was all very grassroots, they were able to accomplish this with a near zero budget and we were all totally shocked by the response it received.
In the last two and a half months, FamilyFiRST has processed over 4,000 messages from victims of violence, not only in our local area, but around the state of Oklahoma. Evidence stored in the system has been used to help successfully prosecute 9 offenders and has resulted in combined sentences of over 110 years being handed down in those cases.
All in all, the system is a success and it couldn’t have happened without FrontlineSMS. Even though I’m a software engineer by trade, I wouldn’t have had the time or knowledge to build such a robust system from scratch and FrontlineSMS reduced ‘building the system’ to writing a few pieces of tie-in software and setting up a database.
Our future goal for the system is to work with other agencies in deploying in in health care (our core competency), domestic violence, and education. Thanks to this experience with FrontlineSMS, I’m confident that a robust system can be built quickly, easily, and very affordably (under $700 USD).
Thank you Ken and all the developers of FrontlineSMS. You’re helping to change the world, one download at a time”.
Anthony Papillion
Founder
OpenEMR HQ
www.openemrhq.com
(This post is also available on the FrontlineSMS community pages. Anthony’s original FrontlineSMS guest post, which describes the thinking behind the project, is available here. Congratulations to everyone at “FamilyFIRST” for such a great, inspiring and hugely valuable initiative)
80 comments
News that *truly* inspires and motivates me. Update on SMS helpline for women suffering domestic violence. http://is.gd/1HzUN
FamilyFIRST, a SMS based system for victims of domestic violence, showing impact in community http://is.gd/1HzUN (via @kiwanja)
FamilyFIRST, a SMS based system for victims of domestic violence, showing impact in community http://is.gd/1HzUN (via @kiwanja)
FamilyFIRST, a SMS based system for victims of domestic violence, showing impact in community http://is.gd/1HzUN (via @kiwanja)
Build it Kenny, and they will come… / Update: Domestic violence – An SMS SOS http://ff.im/-5yHFv
Build it Kenny, and they will come… / Update: Domestic violence – An SMS SOS http://ff.im/-5yHFv
RT @kiwanja: News that *truly* inspires and motivates me. SMS helpline for women suffering domestic violence. http://is.gd/1HzUN
RT @kiwanja: News that *truly* inspires and motivates me. SMS helpline for women suffering domestic violence. http://is.gd/1HzUN
RT @ushahidi RT @kiwanja: News that *truly* inspires an motivates me.SMS helpline for women suffering domestic violence. http://is.gd/1HzUN
RT @ushahidi RT @kiwanja: News that *truly* inspires an motivates me.SMS helpline for women suffering domestic violence. http://is.gd/1HzUN
SMS helpline for women suffering domestic violence. http://is.gd/1HzUN
SMS helpline for women suffering domestic violence. http://is.gd/1HzUN
Thousands of women reach out to FamilyFiRST, a new domestic violence SMS helpline in Oklahoma. http://tinyurl.com/lu79h5
Thousands of women reach out to FamilyFiRST, a new domestic violence SMS helpline in Oklahoma. http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
Incredible and inspiring project. Congrats to Anthony and everyone behind FamilyFIRST. Just incredible how much it was used in the first few weeks. Maybe this kind of approach encourages women to report violence who would otherwise have remained silent?
RT @kiwanja Thousands of women reach out to FamilyFiRST, a new domestic violence SMS helpline in Oklahoma. http://tinyurl.com/lu79h5 @Jen_CT
RT @frontlinesms FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
RT @frontlinesms FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
RT @frontlinesms FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
[...] interesting post from favorite Ken Banks on Kiwanja.net on another frontline SMS [...]
Fascinating and a good and needed idea. Domestic violence – An SMS SOS http://ff.im/-5FeT7 (via @textually)
Fascinating and a good and needed idea. Domestic violence – An SMS SOS http://ff.im/-5FeT7 (via @textually)
RT A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
RT A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
RT A FrontlineSMS-powered domestic violence helpline provides relief for thousands of Oklahoma women http://tinyurl.com/lu79h5
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