Category — Technology
The world has problems. Big problems. They need big answers, ambitious projects and innovative solutions. And that costs money. Lots of it. Three trillion dollars over the past sixty years, if the research is to be believed. Fixing stuff is big business.
With these kinds of resources, what could go wrong? The problem is, many development initiatives have gone wrong, and continue to. Somewhere along the line development has lost it’s way. For many people it is so lost that it’s now become part of the problem.
While donors and other more senior professional development practitioners might disagree, many of the people I know who work in the various guises of ‘development’ admit that – on the whole – it’s not working, that resources are mis-focused, and that the majority of international aid initiatives are not fit for purpose. That’s not to question the motives of those who work to make the world a better place, it’s just that often they choose the wrong vehicle in which to do it. As Bill Easterly says:
The fondness for the Big Goal and the Big Plan is strikingly widespread. It’s part of the second tragedy that so much goodwill and hard work by rich people who care about the poor goes through channels that are ineffective
There’s no shortage of debate, of course. Many academics spend most of their waking hours disecting and analysing the big data on big aid, only to come up with different conclusions. The more practical among us choose to just get on with it, and choose to do it outside the system. Rather than taking jobs in large development structures, we go about it on our own terms. This is the approach featured in my recent book, “The Rise of the Reluctant Innovator“.
There’s no better example of big development than the Millenium Development Goals which, at the time of writing are about 450 days away from ‘maturing’. Progress has been sketchy. Given that it can sometimes take years to collect and analyse the kind of data needed to measure them, it may be some time beyond the 2015 deadline before we know how many were met. And then we’ll never really know whether it was development policies, or simple economic growth, that was responsible. As with most things development, few things are that clear cut. If they’re met it might not be clear who to thank, and if we fail we’ll not know who to blame, either.
That all said, it’s far easier for critics who sit on the sidelines and say how rubbish it all is. It’s much harder coming up with actual answers, and harder still acting on them. I, for one, have always tried to balance my criticism of the technology-for development (ICT4D) sector with suggestions, ideas and thoughts on how we might improve our effectiveness. Just last week I announced my Donors Charter, an attempt to bring some harmony to how technology-for-development projects get funded.
Going by a recent article in the Huffington Post, many donors are becoming increasingly concerned about how aid – and their work – is perceived outside the sector. That concern has lead to the birth of the Narrative Project, whose goal is “to reverse the decline of public support for our work” and to counteract “fatigue” among rank-and-file supporters of these charities, many of whom increasingly view aid as “a good idea, done badly”.
Reading between the lines it might appear that many of the donors involved believe that aid is fundamentally “a good idea, done well” and that the problem is simply one of PR. Let’s hope this isn’t the case. While aid definitely does have a PR problem, there’s also plenty wrong with how it’s executed – and we can only hope that those present at the meetings accept that, and have committed to addressing it, too.
The Narrative Project does include a call for “a co-ordinated development sector”, and donors hold many of the cards (as I argue with the Donors Charter). It also makes the point that independence and self-reliance, i.e. people in the developing world solving their own problems, should be key development objectives. And that people need to believe they can make a difference. None of this is new, but it’s refreshing to see it being discussed at such a high level.
One huge red flag, however, are the parties to the work. The UN Foundation, Bond, The Bill & Melinda Gates Foundation, ONE, Oxfam, Comic Relief and others. All large international players. Let’s hope that somewhere along the way they consulted smaller organisations, local organisations, local innovators, small projects and low-level grantees. We all know what happens when you talk in silos. And this looks like an international donor silo to me.
Like many colleagues and friends, I’ve grown increasingly despondent with the international development sector, and have only managed to stay positive thanks to my early decision to ‘go it alone’. Aid does do good, but it could do so much better if it got it’s house in order. And that’s the frustrating thing for me. In a career spanning 21 years, many of the bigger institutional problems persist, with no-one seemingly having the energy, the influence or the political will to fix any of it.
In my ICT4D world, there are some very simple (and I’d argue, obvious) things, for example.
- Focus more on enabling environments – genuine empowerment opportunities for those who own, or who are closest to, the problem.
- Seriously get behind, and support, projects that we know are working, or know have the best approach. Stop always looking for the next big thing.
- Have at least a few innovators on staff. Don’t head up innovation teams with people who have never built anything.
- Adopt best practice, along the lines of the Donors Charter.
- Give local innovators a voice.
The world needs a strong international development sector, particularly when it’s called to deliver emergency aid in times of greatest need. But beyond that it needs to work for the people it seeks to help, not in the interests of itself. It needs to be bold, be brave, and do things that might not always be in its best interests.
And it needs an exit strategy. Without one, how is anyone expected to have confidence that they’re doing the right thing, the right way?
September 8, 2014 No Comments
“Innovation isn’t about green bean bags and whacky idea sessions. It is a long term business development strategy“
Behind almost every good social entrepreneur you’ll find a donor. These donors come in all shapes and sizes – family members, friends, companies, CSR departments and sponsors are the most typical, increasingly followed by the crowd funders among us. While plenty of great things get funded, pretty crazy stuff does, too. Zack Danger Brown just raised $55,000 on Kickstarter to make a potato salad, for example.
More often than not, the really big bucks come from government and philanthropic foundations. The UK’s Department for International Development will hand out £10.765 billion this financial year, funding all manner of projects that help those in greatest need. The Bill and Melinda Gates Foundation, the biggest private foundation in the world, gave $3.6 billion last year. The world has plenty of problems – big problems – and these budgets reflect that. Donors get to choose which ones they fix, too. The Rockefeller Foundation, for example, currently focuses on resilient cities, digital jobs in Africa, food security, gender equality and universal health coverage, among a few others.
Donors also pay attention to what other donors do, and to what and who they fund. They love, for example, the idea of matched funding where two or more will put in an equal share of funds for a project. It spreads the risk, and gives them all comfort that they’ve not made a silly decision. If the project is good enough for someone else’s money, it’s good enough for theirs. Getting funded by one of the bigger foundations often makes it easier to get money from the others – a sort of shared due diligence, if you like.
Despite all the money and resources – and attempts to apply them to all manner of projects and initiatives – problems remain. During my “Rise of the Reluctant Innovator” book talks, I draw on some of the bigger challenges and failures of international development. Yes, a lot of good work has been done, but I often wonder if we’re getting value for money. Over the past 60 years, we’ve sure spent a huge amount of it.
Plenty of things have been tried, and continue to be tried. Much of the failure is put down to the people and projects (who in turn often blame the target communities), but in many cases responsibility also needs to fall on the people who backed them. Under pressure to support ‘innovative’ (often crazy) ideas, and often under pressure to spend their large budgets, Programme Officers often resort to funding projects they shouldn’t be going anywhere near.
What we end up with is a sector full of replication, small-scale (failed) pilots, secrecy and near-zero levels of collaboration. This negatively impacts not only other poorly-planned initiatives, but it also complicates things for the better ones. On top of all that, it confuses the end user who is expected to make sense of all 75 mobile data collection tools that end up on offer. The policy of funding many in the hope that the odd one shines through – the so-called “let a thousand flowers bloom” scenario – belongs to an earlier era. Today, we know enough about what works and what doesn’t to be far more targeted in what is funded and supported.
Given the vast majority of projects would never get started without some form of funding, donors are the ideal position to put this right. So here’s my proposal.
All major philanthropic foundations – and, where appropriate, government development/aid agencies – sign up to a Funding Charter which encourages much greater scrutiny of the technology projects they’re considering funding. This Charter will be available online, offering considerably more transparency for projects looking for money.
In the first instance, project owners will need to answer the following questions before their grant application is considered:
- Do you understand the problem? Have you seen, experienced or witnessed the problem? Why are you the one fixing it?
- Does anything else exist that might solve the problem? Have you searched for existing solutions?
- Could anything that you found be adapted to solve the problem?
- Have you spoken to anyone working on the same problem? Is collaboration possible? If not, why not?
- Is your solution economically, technically and culturally appropriate?
- Have you carried out base research to understand the scale of the problem before you start?
- Will you be working with locally-based people and organisations to carry out your implementation? If not, why not?
- Are you making full use of the skills and experience of these local partners? How?
Evaluation and post-implementation questions
- How do you plan to measure your impact? How will you know if your project was a success or not?
- Do you plan to scale up or scale out that impact? If not, why not? If yes, how?
- What is your business/sustainability model?
- Are you willing to have your summary project proposal, and any future summary progress reports, posted on the Donors Charter website for the benefit of transparency and more open sharing?
Not being able to answer these questions fully and reasonably needn’t be the difference between funding or no funding – donors would be allowed wildcards – but it would serve two purposes. First, it would force implementers to consider key issues before reaching out for support, resulting in a reinforcement of best practice. And second, it will help the donors themselves by focusing their resources and dollars on projects which are better thought out and less likely to fail.
The simple adoption of this kind of Charter might do more to solve many of the niggling problems we regularly write, talk, complain and moan about in the ICT4D sector. Any takers?
A more concise version of the proposal is available on the dedicated Donors Charter website.
August 4, 2014 4 Comments
Two years ago this summer, long-time friend Erik Hersman and I took a stroll through this grass meadow in St. Ives, a small market town in Cambridgeshire where I work from a small office above a supermarket. Erik was on holiday, but that didn’t stop us taking a long walk discussing life, family and work. Erik had a few ideas on the boil, and I was entering a new phase after stepping back from day-to-day operations at FrontlineSMS a couple of months earlier.
I walk a lot, and often use the time to think, strategise and develop my ideas. The walk with Erik that day wasn’t particularly unusual, but something rather rare and unusual has happened since.
During our conversation, I told Erik I was thinking of publishing a book on social innovation – something I’d always wanted to do but lacked the seed of what I thought was a solid enough idea. That summer, a short article I’d penned – Genius Happens When You Plan Something Else – had appeared in the print edition of Wired magazine in the UK. The article looked at the concept of reluctant innovation, but was only 600 words long. I felt there was much more of a story to tell, and discussed the idea of turning the article into a full book. Erik was, of course, invited to contribute a chapter on his own life and work.
Once I’d decided to go for it, the next fifteen months were frantic. There were times the book looked like it wouldn’t come off. The first Kickstarter campaign was a spectacular failure. The second was better thought out and successful. That campaign was topped up by the Curry Stone Foundation, and a little personal funding on top took the book past a key financial hurdle. Along the way I managed to find a publisher, secure a foreword from Archbishop Desmond Tutu and collect two dozen high profile endorsements. Everything finally fell into place and in November 2013 “The Rise of the Reluctant Innovator” hit the shelves, hitting top spot in Amazon’s ‘Development Studies’ chart a few months later. A number of colleges and universities in the US and UK have also picked up on the book, using it as part of their social innovation courses.
Self-publishing is tough, and a massive learning curve, but it’s been well worth it. “The Rise of the Reluctant Innovator” always felt like a book that needed to exist. Thanks to that walk in the meadow, today it does.
If my book was to be difficult, Erik’s idea was on another planet. Today you’ll know the vague little black box we discussed as BRCK. The conversation was fascinating on a number of levels, and I loved the idea of a Kenyan outfit fixing an African problem that others either didn’t know about, or didn’t care about. But while we were both serial software developers, neither of us had built hardware before (although we had talked about designing and building a FrontlineSMS/Ushahidi GSM modem a couple of years earlier during one of our stints at PopTech). That summer I was about to throw myself into the murky world of publishing. Erik was on the verge of doing the same in the hardware industry. I didn’t envy him.
Two years on, and the BRCK is a reality thanks to a Kickstarter campaign that blew their total out of the water, followed up by a further $1.2 million in venture funding. (Erik was always determined to make this a business, not another non-profit venture. We’ve had many conversations about the need for a more solid business approach to the kinds of ‘development’ problems BRCK was built to solve). It’s not been easy for the team, and I’ve been fortunate to see early prototypes and have numerous behind-the-scenes conversations on the challenges of not only building hardware, but doing it from East Africa.
That said, the BRCK team have been very open about the process and they’ve regularly blogged updates when things have been going well, and not so well. “Problems, Perseverance, and Patience” gives great insight, as does this post by Erik himself which will take you through the whole BRCK story. No mention of the meadow there, though.
We constantly hear that ideas are cheap, and that it’s all about execution. To an extent, that’s true. What was unusual about that summer walk in the meadow – our field of dreams – wasn’t so much two friends sharing ideas, but two friends with a dream they both saw through. In both our worlds, BRCK and “The Rise” both felt like things that needed to exist.
Thankfully, today, they do.
July 27, 2014 4 Comments
(This article first appeared on the Virgin website as part of their special feature on innovation and disruption. The original post can be read here).
While much of the West debates the pros, cons, merits and current state of technological innovation, innovators in the developing world just get on with it. And they’ve never been so busy. Innovation out of necessity is alive and well, and on the rise, according to Ashoka Fellow, Ken Banks.
For many of us, innovation is the iPhone, iPad or pretty much anything that comes from today’s high-tech production line. It’s the latest phone, laptop, smart watch or passenger aircraft, and it’s designed to make things easier, quicker, more convenient and, in some cases, just more fun. We rarely question why we feel we need the latest and greatest, why we change our phones every year, or even what the drivers might be for all these high-tech innovations. Who, for example, decided the world needed an iPad-powered coffee machine?
Much of the innovation we see in the developing world, whether the innovators behind them come from there or not, is done out of necessity. They solve very real problems, many of which happen to be faced on a daily basis by many of the poorest and most vulnerable people on the planet. Innovation here isn’t about fast, shiny or modern, it’s about solving very real problems. And many of those problems aren’t going away any time soon.
Entrepreneurs in the West may well be losing the will to innovate, although I’d suggest it’s more about ability and a conducive environment than will. Many face difficulties with funding, highly competitive markets and patent wars, all of which make for challenging times. But this is far from the case throughout much of Africa, where I’ve focused most of my efforts for the past 20 years. Many innovations here are born by the side of the road, or in rural villages without any funding at all. Furthermore, market opportunities abound and patents are the last things on people’s minds. Compared to the West, African markets are still something of a Wild West in innovation terms, and this is precisely why there’s so much focus there.
Innovation out of necessity has given Kenya, for example, a world-leading position in mobile payments. On a continent where hundreds of millions of people lacked bank accounts, mobile phones provided the answer. An estimated 40% of Kenya’s GDP now works its way through Safaricom’s M-PESA system. It’s an innovation success story, and it’s provided a platform for many other innovators to offer everything from pay-as-you-go solar lighting to villagers to automated payment platforms for microfinance organisations. The further (anticipated) opening up of systems like M-PESA will spur even more innovation in the future. This is just the beginning.
When faced with very real problems that in many cases cost lives, innovators in the developing world kick into a different gear. With little funding or resources, it’s innovation in this ‘long tail’ that is most interesting – a place where people innovate out of necessity, not luxury, and as a matter of survival or ethics, not profit or markets. Health is a classic example of these drivers at work.
Six out of the 10 chapters in my recent book, “The Rise of the Reluctant Innovator”, cover health. The issues these innovators address include data collection, genetic disorders, communications between community health workers, patents, access to medicines, and solar energy as a lighting solution for maternity wards. The range of examples shows how broad and complex an issue health is, as well as the sheer scale of the need for its improvement across much of the developing world.
Many others are better placed to comment on whether entrepreneurs in the West are losing the will to innovate. Whatever the outcome of that debate, thankfully this isn’t the case in the places that matter – the places where far too many people still die from perfectly treatable diseases, or fail to reach their potential because of a lack of access to the most basic of education.
To paraphrase former Liverpool football manager, Bill Shankly, in the developing world innovation isn’t just a matter of life or death. It’s more
important than that.
May 6, 2014 1 Comment
I’m excited to announce my contribution to a new book project - shift 2020: How Technology Will Impact Our Future. It’s a self-published book curated by Rudy De Waele which includes foresights on how technology will impact our future from some of the world’s leading experts.
The idea of shift 2020 is based on Mobile Trends 2020, another collaborative project Rudy launched early 2010. It’s one of the highest viewed decks on Slideshare (in the Top 50 of All Time in Technology with +320k views). Reviewing the document a couple of weeks ago Rudy realised that many of the predictions were becoming dated, and asked the original contributors for an update on their original predictions and for new foresights for the year 2020.
Rudy broadened the scope of the new book and asked new contributors to give their vision and foresights on a number of additional topics, including 3D Printing, AI, Apps, Biotech, Cloud, Connected Living, Crowdfunding, Data, Education, Entrepreneurship, Enterprise, GreenTech, Health, Hyperconnectivity, Maker Movement, Media, Retail, Robotics, Sensors, Smart Cities, Social Media, Society, Surveillance, Transport and Wearables.
shift 2020 is designed by Louise Campbell, an award winning UX and design technology professional with years of experience working with luxury fashion e-commerce brands, designing first-class, multi-platform, digital shopping experiences.
A Kickstarter campaign has been launched to cover costs for the design, editing, website and promotion of the book (which will be printed by blurb.com). It includes 80 pages of original content, featuring most of the original Mobile Trends 2020 contributors in addition to some 40 new contributions from around the world – prominent futurists, trend-predictors and industry leaders. There are also opportunities for companies to personalise the cover of the book with their name and logo.
shift 2020 includes quotes, paragraphs and essays from confirmed contributors, such as:
Neelie Kroes (VP of the European Commission), Douglas Rushkoff, Salim Ismael (Singularity University), Loic Le Meur (LeWeb), Shannon Spanhake (Innovation Officer San Francisco), Adeo Ressi (The Founder Institute), Boris Veldhuijzen (The Next Web), Saul Klein (Index Ventures), Aubrey de Grey, Sunny Bates (Kickstarter / Jawbone), Carlos Domingo (Telefonica Digital), David Rowan (Wired Magazine), Laurent Haug (Lift), Martin Recke (next), Will Page (Spotify), Scott Jenson (Google), Gerd Leonhard (The Futures Agency), Yuri Van Geest, Russell Buckley, Russ McGuire (Sprint), Kwame Ferreira (Kwamecorp), Delia Dumitrescu (Trendwatching.com), Georgie Benardete (Shopbeam), Hans-Holger Albrecht (Millicom), Tariq Krim (JoliCloud), Dr. James Canton, Andrew Hessel (Autodesk), Christian Lindholm (Korulab), Eze Vidra (Google Campus), Harald Neidhardt (MLOVE), Raina Kumra (Juggernaut). Robin Wauters (Tech.eu), Nicolas Nova, Gianfranco Chicco, Shaherose Charania (Women 2.0), Ken Banks, Marc Davis (Microsoft), Felix Petersen, Kelly Goto, Erik Hersman (Savannah Fund), David Risher (Worldreader), Glen Hiemstra (Futurist.com), Jessica Colaço (iHub), Mark Kanji (Apptivation), Rohit Talwar (Fast Future), Priya Prakash (Changify), Andrew Berglund (Geometry Global), Alan Moore, Martin Duval (Bluenove), Maarten Lens-FitzGerald (Layar), Andrew Bud (mBlox/MEF), Andy Abramson, Fabien Girardin, C. Enrique Ortiz, Raj Singh (Tempo AI), Inma Martinez, Robert Rice, Ajit Jaokar, Jonathan MacDonald, Tony Fish, Dan Applequist, Redg Snodgrass (Wearable World), David Wood, Mark A.M. Kramer (razorfish Healthware) , John Kieti (m:lab), Aape Pohjavirta, Kosta Peric (Innotribe), Blaise Aguera y Arcas (Microsoft) , Michael Breidenbruecker (Reality Jockey), Tricia Wang, Louisa Heinrich (Superhuman), Mike North (UC Berkeley), Mac-Jordan D. Degadjor, Kate Darling, Simon White, Chris Luomanen (Thing Tank), Ariane Van De Ven (Telefonica), Ed Maklouf (Siine), and many others.
The eBook version will be delivered before Christmas and the printed books most likely in the new year. Check the shift2020 website for latest updates and additional information.
December 12, 2013 No Comments
“Don’t ask yourself what the world needs. Ask yourself what makes you come alive and then go do that. Because what the world needs is people who come alive” – Howard Thurman (1899 – 1981)
When David Rowan, editor of Wired Magazine, invited me to write a short article for “Ideas Bank” last spring, it gave me a great opportunity to share something I’d been witnessing on an increasing scale since my days at Stanford University in 2007. The article had to be short – 600 words – and because of that I only invited a couple of friends to contribute their stories. But the seed of an idea was born, as was the concept of ‘reluctant innovation’. It was that seed which, one year on, would turn into a book set for launch in a couple of months time.
You can read the original Wired piece that inspired it here.
The new book features the likes of Medic Mobile, WE CARE Solar, Ushahidi, PlanetRead and DataDyne, and comes with a Foreword from Archbishop Desmond Tutu. “The Rise of the Reluctant Innovator” highlights the personal stories of ten social innovators from around the world – ten social innovators – ordinary people – who randomly stumbled across problems, injustices and wrongs and, armed with little more than determination and belief, decided not to turn their backs but to dedicate their lives to solving them.
Take Brij Kothari, for instance. Watching yet another Spanish movie in his friend’s apartment to avoid writing up his doctoral dissertation, Brij makes a throwaway comment about subtitles, which plants the seed of an idea and spawns a literacy initiative that has had, in Bill Clinton’s words, “a staggering impact on people’s lives”.
Worried about the political turmoil in Kenya, and concerned at the lack of information that is forthcoming from his adoptive country, Erik Hersman mobilises his own five-strong army to conceive, create and launch a web-based facility that revolutionises how breaking news is disseminated worldwide.
Parachuted into the middle of sub-Saharan Africa with a brief to collect public health data, and confronted with a laborious, environmentally wasteful paper-based system, paediatrician Joel Selanikio finds the perfect outlet for the skills he acquired as a Wall Street computer consultant.
Intending to ground himself in the realities of global health during his internship in rural Malawi, Josh Nesbit discovers that it is hard to sit on the sidelines and soon finds himself proposing a solution to overcome the difficulty of connecting patients, community health workers and hospitals.
After watching local doctors and midwives struggle to treat critically ill pregnant women in near-total darkness on a Nigerian maternity ward, where an untimely power cut can mean the difference between life and death, obstetrician Laura Stachel delivers a solar-based solution that enhances survival prospects.
Observing how well the autistic son of a close friend responds to the therapeutic effects of a Chinese massage technique that she has advocated using, Louisa Silva is convinced that the treatment has the potential to benefit thousands of others, but she needs to prove it.
Haunted by the memory of being separated from her older sister during a childhood spent in foster care, and horrified that other siblings are continuing to suffer the same fate, Lynn Price resolves to devise a way to bring such people back together.
An unexpected conversation over dinner leads Priti Radhakrishnan to build an innovative new organisation with a mission to fight for the rights of people denied access to life saving medicines.
Until a visit to the dermatologist turns her world upside down, Sharon Terry has never heard of pseudanthoma elasticum (PXE), but when she discovers that research into the disease afflicting her children is hidebound by scientific protocol, she sets about changing the system with characteristic zeal.
Encounters and conversations with leftover people occupying leftover spaces and using leftover materials, at home and abroad, led architecture professor Wes Janz to view them as urban pioneers, not victims, and teach him a valuable lesson: think small and listen to those at the sharp end.
The book is aimed at a general audience, although I’m hoping it will particularly appeal to younger people interested in social innovation and social entrepreneurship, and schools, colleges and universities teaching the subject. It fills what I believe is a much-needed gap in the market, one which is currently dominated by books which – often at no fault of their own – give the impression that meaningful change is only possible if you’re an MBA, or a geek, or have money or influence, or a carefully laid out five-year master plan, or all five. Let’s be honest – you don’t need qualifications to change the world.
By highlighting the stories of ten ordinary yet remarkable individuals, and the impact their work is collectively having on hundreds of millions of people around the world, “Rise of the Reluctant Innovator” will show us that anything is possible, planning isn’t everything, and that anyone anywhere can change their world for the better.
“If we can help anyone on their journey, then we should. Whether that be giving advice or a positive critique on an idea, helping raise awareness through blog posts, giving tips on fundraising, making introductions to other projects and people with the same interests, or offering to be a future soundboard as their ideas grow and develop. These are all things I didn’t have when I started out, and using them productively now that I do is one of the biggest contributions I believe I can – and should – make to the future growth of our discipline. Our legacy shouldn’t be measured in the projects or tools we create, but in the people we serve and inspire”
Enabling the Inspiration Generation, December 2009
September 11, 2013 1 Comment
I’m all for discussion and debate, and I’ve taken part in my fair share over the past eleven years. But I’m now beginning to wonder if, after all this time, everything we could have said has been said. The fact we’re still talking about the same handful of challenges and issues implies that very little, if anything, has changed where it matters – on the ground. Have we really made so little progress?
I’ve been thinking about this for a while, but it wasn’t until the recent Guardian Activate conference that the scale of the problem finally drove home.
It’s worth mentioning that I wasn’t at the event this year, but I did follow from a distance. To be honest, sometimes it’s better to listen and reflect from the outside, and as my train hurtled towards London it became increasingly obvious that much of the early conversation followed a similar pattern to many of the other technology-for-good conferences I’d attended over the years.
If, about a decade ago, we’d listed all of the questions, unknowns, problems and challenges faced by the ICT4D community, it would probably have looked something like this:
- How do we replicate and scale?
- How do we measure impact?
- How do we stop the reinventing of wheels?
- How do we avoid being ‘technology-lead’?
- How do we break out of our silos?
- What is our business/sustainability model?
- Is open source a help or a hindrance?
- How do we maximise the opportunity mobile brings?
If we made the same list today, it would probably look something like this:
- How do we replicate and scale?
- How do we measure impact?
- How do we stop the reinventing of wheels?
- How do we avoid being ‘technology-lead’?
- How do we break out of our silos?
- What is our business/sustainability model?
- Is open source a help or a hindrance?
- How do we make sense of the countless pilots taking place?
The only difference is the last one. We’ve gone from not really knowing what to do with mobile phones to a position of everyone everywhere trying to solve something with them, whether or not they’re the right tool for the job. It’s still a problem, but arguably a more serious one.
These questions – and many others like them – might keep academics in work, but they’re serious issues for practitioners, too. Project owners and tools developers are rarely clear on their positions on open source, or scale, or their interpretation of ‘appropriate technology’. Among other things this leads to confusion and unnecessary competition (yes, the non-profit world is competitive). I attempted to put a stop to some of this in a post called “Our “social mobile” line in the sand” way back in May 2009, without success. I wonder if the time is right for someone to try again?
None of us surely want to sit in yet another conference, gathering or workshop and hear the same things over and over again, but that’s often what we do. And more often than not we pay good money for the privilege. Messages I personally don’t want to hear again include:
“We need to stop talking in silos”
“Projects need to build for scale from the outset”
“We need to stop reinventing wheels”
“We need more collaboration”
“We need to become sustainable”
“We need to embrace failure”
“Mobile technology has huge potential”
Can’t the m4d community come together and fix some of this? Create a code of conduct, a directory of terms and meanings, a set of best practice? With the billions of dollars funding mobile projects the world over, can’t we siphon a little off and create an overarching set of guidelines that projects and donors adhere to? Almost everything we see out there has been funded by someone, so if only the donors seriously tried to grapple with the problem – and got strict with what they funded – we’d almost certainly make serious progress.
Some of this stuff isn’t difficult. Take the problem of silos. Most of the events where this comes up are silos themselves. How can someone stand up at a mobile health conference packed with only people who use mobile phones and only for health, and say we should stop talking in silos? How about a mobile health practitioner attending an agriculture conference, instead? Or one focussing on human rights? Don’t tell me mobile health projects can’t learn something from non-mobile agriculture? If, as we constantly hear, innovation and opportunity happen in unexpected places, we need to put ourselves in them a little more, as Tim Smit suggested at the Emerge Conference in 2010.
Perhaps as a sign of things to come, mentions of mPesa are increasingly banned at meetings I attend. If we have to use the same example of a successful mobile money project over and over again, doesn’t that say something about the state of mobile money?
I was recently asked what progress I thought we’d made since I wrote “Technology’s new chance to make a difference” for the Guardian in January 2012. In the areas of best practice, adopting more appropriate technology and mainstreaming ICT4D, sadly I had to admit very little. As I wrote three years earlier:
I spent the best part of my university years critiquing the efforts of those who went before me. Countless others have done the same. Looking to the future, how favourably will the students and academics of tomorrow reflect on our efforts? If the next thirty years aren’t to read like the last then we need to re-think our approach, and re-think it now
The development sector is hardly awash with success. The m4d community have a great chance to buck the trend. The big question is, will we?
An inconvenient truth?
July 29, 2013 6 Comments
Few companies succeed if they don’t take the time to understand their users. Fewer non-profit ventures succeed if they don’t either. After recently ‘moving on’ from FrontlineSMS and a ten year spell focusing exclusively on ICT4D, I’m beginning to realise that much of the wider technology-based social sector suffers from not-too-dissimilar problems. Few people, it seems, working on software-based solutions have much of an appreciation of the motives to engage, and the technical literacy, of their target audience. Whenever that’s the case, things tend not to turn out too well.
For the past few years I’ve been taking an increasing interest in economic resilience, particularly how technology could be applied to buffer local communities from global economic downturns. Ironically, since I started that research the world has entered a period of growing economic uncertainty. The causes – although fascinating – don’t so much interest me, more the response at local, grassroots level and the response from the social sector, particularly those turning to technology to provide some of the answers.
My Means of Exchange project particularly motivates me because it’s tasked with understanding what drives some local people (and not others) to resort to alternative methods of exchange, particularly during times of hardship, and explores how we might motivate the wider global community to adopt a healthier mix of exchange as a part of its daily lives – before things get bad. Money has become the dominate means of exchange in almost all of our lives, to the detriment of all the more creative, flexible methods that came before it.
In parallel with all of this is a growing interest in the sharing economy, and local and digital currencies which – if adopted widely enough – might just loosen the stranglehold of legal tender. And therein lies the problem. No matter how good the technology, solution or service, in almost all cases if it’s not adopted widely enough it’s unlikely to succeed. And one of the biggest problems many alternative exchange tools have is that they’re just not marketed or promoted well enough to reach anywhere near the tipping point they need. I talked a lot about the difficulties the local sustainability and alternative economy movements have in effectively communicating its message, and engaging their audience, in a recent ten minute talk at Pop!Tech.
Sadly, it’s an area that continues to be overlooked.
In case you’ve not been following the discussion, Bitcoins are an independently machine-generated digital currency (i.e. not owned or managed by any country or entity) which some people believe will revolutionise global trade. Right now, the majority of people active in the Bitcoin world are programmers, developers and geeks, which is where many of these kinds of things start. The problem right now is the language of the movement is far too technical, and this is a problem. Even going to Wikipedia to get an explanation of Bitcoins would leave most of the general public scratching their heads:
Bitcoin (code: BTC) is a cryptocurrency where the creation and transfer of bitcoins is based on an open source cryptographic protocol that is independent of any central authority. Bitcoins can be transferred through a computer or smartphone without an intermediate financial institution.The concept was introduced in a 2008 paper by pseudonymous developer Satoshi Nakamoto, who called it a peer-to-peer, electronic cash system
There is already widespread misunderstanding of how new money is created, and clearly with Bitcoins – however good-an-alternative they may be – we’re not much better off. If shop keepers and the general public are to embrace such an idea and, let’s face it, they’ll have to for it to succeed, clearly some serious PR work needs to be done. (For a simple run-down of what the fuss is all about with Bitcoins, Bloomberg have a helpful feature here).
There is definitely a need for alternative means of exchange (note: plural), as I mentioned in an interview with Quartz recently. My belief is that a growing number of people worldwide have grown tired of being burned by globalisation and just want to get back to functioning within sustainable local systems. They need alternatives to cash, but just don’t realise it yet.
Because of the way our globalised world works (great when it does, rubbish when it doesn’t), hard-working people, and communities, are being destroyed by financial meltdown in distant places. Globalisation has eroded our incentives, and ability, to play well together as local communities, meaning we’re now less resilient to shocks of all kinds than we used to be
Everyone engaged in the alternative economy and local sustainability movement have already passed the ‘recognition threshold’ – recognition that the current system is broken to the detriment of people and planet everywhere, and that we need alternatives. But these people – me included – are in the minority. We might see how broken the system is, but we should never assume that it’s so obvious that everyone else ought to, too.
While we build the tools and, yes – the Bitcoins of the future – we need to seriously work on how we communicate. Conference gatherings have already become echo chambers for much of the ICT4D community. Whatever it is that makes people nod enthusiastically within the walls of alternative economy and sustainability events needs to first be simplified, and then communicated outside in an exciting, engaging way.
As my work over the years has taught me, technology is almost always the easy part. Behaviour change – that’s a totally different beast altogether.
July 16, 2013 1 Comment
Good mobile data is hard to come by. Much is either speculative, out of date or – if based on more recent research – expensive. And what is freely available is often spread far and wide across the Web. If you’re into mobiles for development then today your life is set to become a lot easier with the launch of “Mobile for Development Intelligence” (MDI), a new open data platform from the GSM Association which aims to educate and unite all who want to harness the power of mobile for good - “Closing Mobile’s Data Divide” - June 2012.
Exactly one year ago I had the pleasure to blog about the launch of Mobile Data Intelligence, at that time the latest in a line of GSMA m4d initiatives designed to help unlock the potential of mobile technology for development. MDI has made great strides during its first twelve months. If closing in on 3,000 registered users wasn’t enough, the site tracks over 100 mobile data metrics – everything from network coverage to mobile penetration – and profiles well over 2,000 products, services and organisations. The site has become a rich, unique and valuable source of baseline data for practitioners, researchers and developers all seeking to maximise the huge developmental potential of mobile technology.
Given my enthusiasm for the GSMA’s commitment to providing access to valuable data and analysis to a broader community of people, I’m excited to start working with the team as part of my return to consultancy to help build further on their early success. At various times during my ten years in the m4d sector I’ve regularly blogged about the challenges of data scarcity, the challenges of measuring impact and ways we can achieve scale – however you define it – and the GSMA is uniquely placed to fill many of these gaps.
Over the next few months I’ll be working with them to build new tools designed to help decision makers identify the right tools and services for their project, use my own experiences in the field – and as a software developer – to provide fieldworkers and practitioners specifically with the kinds of information they currently lack, and think about how the GSMA’s services can be extended to appeal to new audiences.
I look forward to working with the growing m4d team, and everyone at the GSMA, to help further an aim that we all share – to support organisations, educators and innovators the world over, and to help them use mobile technology to its full potential in their social change work, whatever and wherever that may be.
June 26, 2013 6 Comments
Two years ago Nokia had a global smartphone market share of around 29%. That number has fallen to around 3% today, despite the smartphone market more than doubling over the same period. Nokia’s CEO, Stephen Elop, bet the family silver on a Windows-based strategy and gave it two years to pay off. Well, two years have passed and sales of 4.4 million Lumia’s have disappointed analysts and markets, and likely him.
But it’s not all bad news. In the same period Nokia sold almost 80 million ‘dumb phones’, down on the previous year but clearly a market where they remain strong. What are the chances Nokia will drop it’s Windows strategy and put everything into lower-end devices for emerging markets? The Asha is doing pretty well there, and may be it’s saviour. Telecom TV have a great analysis of Nokia’s options – “Is Asha the future for Nokia?” – which you can read here.
Big tech companies have made embarrasing U-turns before. In 2011 Hewlett Packard announced it was going to sell its PC and tablet manufacturing units only to change it’s mind later. And last summer Apple decided its withdrawal from the EPEAT environmental ratings scheme was probably not all that clever and decided it wasn’t going to leave after all.
Nokia look like two businesses at the moment. At the high end of the mobile market they’re clearly struggling with little to cheer about. At the low to medium end they’re in a totally different position. Overall, Nokia are struggling, and it’s sad to see. If they’re to survive they may need to be brave. Perhaps a U-turn is what they need. And if they decide they need one, they won’t have been alone.
January 29, 2013 1 Comment