Mobiles Governance Pt1

Article

The first part of a two-part eGov Monitor series by World Bank Group senior operations officer Samia Melhem on mobile technology and governance, examining how governments can use the ubiquity of mobile phones to deliver public services and improve interaction with citizens. It argues that, with billions of mobile users worldwide and mobiles more widespread in developing countries than TV or radio, governments need to shift toward two-way, accountable communication with citizens rather than treating mobile as just another broadcast channel.