Non-literate Communication

Article

A post from Jan Chipchase’s Future Perfect blog on exploratory research conducted in India, China and Nepal into how the estimated 799 million non-literate people worldwide use mobile phones. Drawing on studies of how non-literate users manage contacts, make and receive calls, send texts and navigate menus, the piece asks how phone design could better draw on the knowledge and coping strategies non-literate users already bring from other textual and numeric interfaces, from washing machines to motorbikes.