Report
The key question for mobile phone manufacturers who wish to address the communication needs of this potential customer base is: How does the inability to read and write affect the ability of mobile phone users to make effective use of mobile phones? How can we design communication tools that draw on the knowledge and experiences that these users have? This article presents conclusions from a number of studies by researchers in Nokia Research Centers in Tokyo, Beijing and Helsinki in an effort to understand the communication habits of non-literate people, and how we might improve their communication experience.