Reflections on eight years in mobile

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It was exactly eight years ago that I hesitantly took my first steps into the fledgling world of “mobiles for development”. It was December 2002, and Vodafone live! was the platform I would develop on. I was filled with self doubt. Not only had I never done any technical development with mobiles before, I also had little idea how phones might be used to solve social and environmental problems around the world. To be honest, few people did, and that was probably the reason I got the job.

Much of the latter half of that December was spent meticulously studying the limited range of Vodafone live! handsets. The very idea of cameras, colour screens, music, video, web access and downloadable games on phones was still pretty new back then, and I’d never even owned a handset with that kind of functionality before, let alone tried to build a service on top of one.

Much has changed over the past eight years. Not only have mobiles got one heck of a lot smarter, but there are a couple of billion more out there, and they’ve become a useful tool in the fight against all manner of worldly ills. “Mobiles for development” (m4d) has also matured somewhat as a discipline, and if my original job back in 2002 was advertised today there would likely be hundreds – maybe thousands – of applicants.

All-in-all it’s been a fascinating, action-packed eight years, and a journey I never expected to be on. As I look back and reflect, here are a few of the highlights.

2003

Most of my first year in mobile was spent trying to understand how they could be used to promote international conservation efforts. Eleven months working closely with the Vodafone team and many of the staff at Fauna & Flora International (FFI) culminated in the launch of wildlive! in December 2003 at FFI’s centenary celebrations at the Natural History Museum in London. This innovative new service combined conservation news with live field diaries and downloadable ringtones, wallpapers and games, which we’d developed all from scratch. Over £100,000 was generated through wildlive! in the first year, and throughout 2004 it was localised and rolled out in several additional European countries. Sadly, due to management restructuring and a shift in focus the following year, the service was shut down. A painful lesson.

(Interestingly, the “Silverback” game (which we later relaunched after a series of gorilla killings in the DRC in 2007) was designed and developed my Masabi, a UK-based company who, four years later, would re-write the early version of FrontlineSMS).

2004

Between work on wildlive!, a colleague and I were dispatched to South Africa and Mozambique to try and understand how mobile technology was being applied to conservation and development in the developing world. Over 2o03 and 2004 we made several trips, working with numerous local FFI partners, and in the process made one of the earliest attempts to try and document the emerging “m4d” field. It’s quite fascinating reading even today, not just because so much has changed but also because so much hasn’t. The report – “Mobile Phones: An Appropriate Tool for Conservation and Development?” – can be downloaded in full from the kiwanja Mobile Database here.

2005

This year began innocently enough, but was to prove pivotal because of the birth of FrontlineSMS. It was a few months after my final field trip to South Africa and Mozambique when I was sitting at home when the idea for the software first struck. I had already come across countless grassroots NGOs on my travels who were thinking about how they could use mobile phones in their work, yet there was no simple, out-of-the-box system they could easily deploy.

There were a number of reasons for this, but the idea behind FrontlineSMS seemed to solve all of them. Build a messaging system which could run without the need for the Internet, make it simple to use, design it so that NGOs could deploy it themselves with little or no technical skills, and make it free. Despite only a small amount of private funding, in October 2005 – after a five week software development cycle on a kitchen table in Finland – FrontlineSMS was released to the world.

2006, 2007

Shortly after the very low-key launch, I was contacted by someone at Stanford University who was himself beginning to experiment with SMS messaging hubs. Erik Sundelof and I became friends over the proceeding months, and he encouraged me to follow him and apply for a Fellowship at the Reuters Digital Vision Programme. It took a couple of tries, but I got in that year and headed out to Palo Alto in the late summer of 2006.

Stanford gave me the platform I needed to accelerate my work – and my thinking – around mobile technology and development. I was able to attend lectures, meet academics and give talks throughout campus, and use the Stanford connection to open doors which had previously been well-and-truly shut.

My time at Stanford University was also notable on a more personal level in that it gave me my first proper chance to own a VW Camper, something I’d dreamed of for years. It also doubled as my home, and my global HQ, and saved me a fortune in rent. Selling it was one of the hardest things I’d have to do. On a more positive note, my time at Stanford coincided with the first big break for FrontlineSMS when it was used to help citizens report on the Nigerian elections, and that lead to our first major grant – $200,000 – courtesy of the MacArthur Foundation. Later that summer I also randomly met Josh Nesbit for the first time, a young human biology major who was to help take FrontlineSMS off in a whole new direction.

2008, 2009

On June 25th, 2008, a new and improved version of FrontlineSMS was released, along with a new website and \o/ logo (courtesy of Wieden+Kennedy). By this time FrontlineSMS was becoming firmly established as a tool with potential (we were yet to fully understand what that potential was, mind you) and funding and media attention began to flow. In late 2008 we received a second significant grant, this time $400,000 from the Hewlett Foundation. The Open Society Institute (OSI) also stepped in with some valuable funds to help tide us over during a tricky few months.

Finally, as 2009 drew to a close, FrontlineSMS won a prestigious “Tech Award“.

2010

This year has seen no let-up, and from humble beginnings FrontlineSMS has become a full-time job. As the new year dawned we received a grant of $150,000 from the Rockefeller Foundation to help strengthen capacity, and the Omidyar Network came in over the summer with a $350,000 grant to help with organisational development. Our team now stands at eight strong over three continents, and FrontlineSMS has been downloaded over 11,000 times by NGOs in well over 60 countries.

This year draws to a close with an exciting new collaboration with National Geographic, who earlier in the year rewarded us for our work. The “Mobile Message” is a series of articles which will be published on the Nat Geo News Watch site, aimed at taking news of the ‘mobile revolution’ to a new audience.

It’s hard to believe that eight years have passed, and that for the past five I’ve been focusing almost solely on the simple text message. No doubt 2011 will be the ninth year I hear a “death of SMS” prediction. If my experience is anything to go by, there’s plenty of life left in the old dog yet.

To see what happens over the next eight years, watch this space.

Spreading the “Mobile Message”

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Over the past year or so, it’s become increasingly clear to us that we need to take the “mobile message” out of its technology silo and make it more available – and accessible – to a wider audience. This was the thinking behind our regular series on PC World, and is the thinking behind a new series we’re launching today in collaboration with National Geographic.

The “Mobile Message” is aimed at a broad audience, but most importantly people who would never likely visit a mobile-specific site. Recent talks at Communicate – aimed at conservationists – and Nat Geo Live! – aimed at the general public – have convinced us even more that we need to stop just talking among ourselves and take the message out to more mainstream, broader audiences.

According to the first “Mobile Message” posted today:

“Over the next few months we will delve into the human stories behind the growth of mobile technology in the developing world. We’ll take a closer look at the background and thinking behind FrontlineSMS, and hear from a number of users applying it to very real social and environmental problems in their communities. We will also hear thoughts and insights from other key mobile innovators in the field, from anthropologists to technologists to local innovators.”

You can read the rest of the introductory post on the National Geographic website here.

A History of the World in 101 Objects?

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“A History of the World in 100 Objects” is a fascinating book. A joint project of the British Museum and BBC Radio 4, it uses objects of ancient art, industry and technology as an introduction to key events in human history.

It was never going to be easy narrowing the field down to a mere hundred, but given the massive impact of recent technological advances, I wonder if at any point they considered including the mobile phone?

Tim Smit. In tweets.

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Tim Smit may be an extraordinary individual, but he’s no ordinary entrepreneur. Founder of The Eden Project – described by some as the “Eighth Wonder of The World” – Tim has taken an unconventional if not fascinating path. By all means read those Business Bibles – but then tear them up. Read Marketing 101 – but then toss it aside. In the sometimes rigid and stuffy world of social entrepreneurship, Tim is a breath of fresh air. And his short talk last weekend at Emerge 2010 in Oxford was nothing short of inspirational.

Courtesy of Twitter, here’s a short summary of a “lucky 13” key points that stood out most for me.

Context: Never forget what you were like as a child. Push the boundaries of your imagination, live out your dreams, find that one thing which truly “switches you on”. And then relentlessly pursue it.

Context: Don’t get caught up in the lingo. Buzzwords mean little if they’re not backed up by very real action.

Context: Inspiration and innovation can happen any time, any place. No person and no structure have exclusive rights over the best ideas. Unconventional can be king. It usually is and, what’s more, it will usually come with the most compelling story.

Context: Seize the moment – it won’t last forever, and there will likely never be a “best time” to execute your idea.

Context: Not everyone will be able to take that “big risk”, but that doesn’t mean they won’t be able to join you on a journey. Inspire others to join you. Don’t travel alone. Build it, and they may just come.

Context: In ICT4D we talk about silos. Take every opportunity to step outside yours. Be open minded. Meet people who, on the surface, have very little in common with you. Explore new horizons. You have nothing to lose and everything to gain.

Context: If you don’t follow your instincts, you may always regret it. Don’t put yourself in that position. Success is just as much about “positive thinking” as “positive doing”.

Context: Make the art of the possible seem possible for everyone. If people can imagine themselves in your shoes then your story will not only resonate, but will gain a reality and life of its very own.

Context: Organisations are only as good as the people who show up every day to work for them.

Context: Actions speak louder than words. Anyone can talk about anything. Creating and building doesn’t happen on the sidelines. Beware of the inexperienced “expert”.

Context: If you have good fortune, pass it on. Use it to help others. Think about who you were, not what you’ve become.

Context: For some people, anything they haven’t had a hand in is rubbish. Quite often, they’ve never actually done anything themselves. Avoid negativity. It’s a cop-out. (Note: Negativity is different to constructive criticism).

Context: Language is EVERYTHING.

This is the second time I’ve had the pleasure of hearing Tim speak. If you ever get the chance, grab it. After all, Tim might be the person you never knew you were meant to meet.