FrontlineSMS @ National Geographic Live!

Date: Friday October 29th, 2010
Venue: National Geographic, Washington DC
Moderator: Benjamin Shaw
Speakers: Saleem H. Ali, Ken Banks, Jerry Glover, Kakenya Ntalya

“Meet four gifted individuals recognized by National Geographic for making a difference early in their careers. This season’s Emerging Explorers Salon, moderated by Benjamin Shaw, executive producer for the weekly radio talk show National Geographic Weekend, features transformative ideas that are influencing the world. Scientist Saleem H. Ali promotes a pragmatic, inclusive form of environmentalism. Mobile technology innovator Ken Banks developed software that enhances the communications ability of people without access to the Internet. Agro-ecologist Jerry Glover uses biodiversity to improve food security. Activist Kakenya Ntaiya, in the face of daunting obstacles, founded the first primary school for girls in her region of Kenya”.

Further details, and tickets for this public event, are available on the National Geographic website.

Taking the social mobile “taste test”

“After all is said and done, a lot more will be said than done” –
Unknown author

Twitter has been abuzz lately with fascinating snippets of advice on how to succeed, how not to fail, what makes a good social venture, what makes a good mobile project or how to be a successful social entrepreneur. Of course, it’s easy to say these things, and even easier to repeat mantras and slogans which fit a popular or emerging philosophy. Who could argue, for example, that “users should be put first”?

Sadly, when all is said and done, the reality is that it’s still much easier to ignore the advice and go do your own thing your own way, rather than doing things the right way.

The best way to get a sense of the true philosophy – the DNA – of a project is to see if it passes a “taste test”. This is particularly true in mobile, where almost all initiatives claim to have engaged or active communities, or to empower, to put users first, or to have been ‘born’ in the field. The question is: Does the rhetoric actually match the reality? In an age where more and more projects are coming under increasing scrutiny, ensuring they are properly positioned is crucial.

It’s quite easy to determine whether or not a tool is going to be of any use to an end user (an NGO in this case), or whether you’d need a medium to high degree of technical literacy to make use of it (in which case you might argue that the tool was more developer-focused). For some time I’ve used the concept of the “social mobile long tail” to graphically represent this.

In short, tools in the red area are technically and financially out-of-reach of many grassroots NGOs, many of whom sit in the green space. Tools at the higher end of the graph are generally more complex, server-based systems which require a high degree of technical competence, and often the Internet, to set up and use. Tools in the lower end are simple, low-cost, need few technical skills, work on easily available hardware, don’t require the Internet, and are easy to install and run. Tools in the green space can be quickly adopted and replicated – within hours – whereas tools at the other end need much more planning, i.e. more people and more lead time, and most likely a degree of training.

So, how might we determine where a tool should be placed on the “social mobile long tail”? There are likely many measures and metrics, but I’d say these are a few of the more obvious ones the user would be principally concerned with:

  • Does the project have a user-facing, NGO-friendly website?
  • How technical is the language on the site?
  • Is there an easily accessible, open, visible user community?
  • How easy is the software to find, download and install?
  • Will it work on widely available hardware and software in the places where it will be used?
  • Can the user independently deploy the tool if they want to?

For some time I’ve wondered whether it would be worth scoping out the mobile landscape and plot available tools along the tail. Not only would it satisfy my general curiosity, but it could be immensely valuable to an NGO community which still largely struggles to understand the mobile technologies they believe – and hope – they should be using.

Video: Mobile Phones for Development

Date: Monday 20th September, 2010
Venue: London School of Economics
Speakers: Dr Jenny Aker, Ken Banks, Dawn Haig-Thomas
Chair: Diane Coyle

IGC Growth Week 2010 Public Discussion

“Mobile phones have the potential to contribute significantly to economic growth in the developing world, in both the private and public sector. From improving market information for fish traders in Lake Victoria, to enabling medical outreach services in rural South Asia, the mobile is a versatile and adaptable tool. What impact can mobiles have on those previously excluded from financial services and communications networks? Which policies will help turn the promise of mobiles into real benefits for the poorest people?

This session, moderated by Diane Coyle, OBE, of Enlightenment Economics, features a panel of researchers and practitioners sharing ideas and experience from the field, discussing a range of case studies from literacy and conditional cash transfer programs in Niger to SMS-based communications for rural hospitals in Malawi”.

Jenny Aker is assistant professor of development economics at The Fletcher School of International Affairs, Tufts University.

Ken Banks is the founder of FrontlineSMS and kiwanja.net.

Dawn Haig-Thomas is director of the GSM Association Development Fund.

Further details of the event, including an audio version of the discussion, are available on the London School of Economics website.

Glimpsing into a mobile future

Few companies innovate with the intensity and frequency of those working in mobile, and today’s present is a future that only a handful of people would have predicted just a few short years ago. While most of us happily soak up rampant innovation as mere consumers, a handful of people in the hallowed corridors of mobile R&D labs are already working on the next big thing – the phones we’ll be carrying around in our back pockets in 2012 and beyond.

Very occasionally we get a glimpse of this future. A couple of years or so ago, Nokia went public with their “morph concept” phone – an idea which seems so crazy and off-the-wall it might actually be possible. Who knows, maybe it’s being field tested right now, although we wouldn’t know it. A morphing phone could disguise itself as anything from a watch to a handbag, making spotting one incredibly difficult.

As Alan Kay once famously said, “The best way to predict the future is to invent it”. While a handful of people do precisely that, the rest of us are left to speculate. Ask people what that mobile future might look like, and we’ll likely get answers that take us in one of two directions. Adults will probably be constrained by the parameters of what they see around them today, so predictions on what a mobile phone might look like in, say, ten years, would most likely center around smaller, lighter and faster. Children, on the other hand, would probably let their imaginations run riot and talk about phones that are invisible, implanted in our brains, or both. Maybe it was a children’s focus group that came up with Nokia’s morphing phone idea. Regardless, I’d go with the kids’ instinct over an adult’s any day.

Technology doesn’t evolve in a vacuum, of course, and it’s only when it finds its way into the hands of people that it really gets interesting. In order to understand what users need and want from their next mobile device, we need to get in the field and ask, as some mobile manufacturers do. Anthropology, with its human-centered approach to research, has become quite a trendy discipline in the mobile world, particularly when it’s done in exotic emerging markets.

The irony of this approach is that, perhaps for the first time, the needs of the consumer in the developing world are beginning to drive innovation and thinking at home. With concerns about global warming, energy dependence and the environment rising up the political agenda, mobile manufacturers find themselves tackling the very same problems as they design for the developing world. These markets by their very nature demand greener, recyclable, longer-lasting, energy-efficient mobile phones. Today technology transfer works both ways, and it’s increasingly heading in our direction.

The future isn’t all about hardware, of course. Some of the most exciting innovations we’ve seen in recent years have come from mobile services. Innovation for many is centered more around what you can do with a mobile device, rather than what you can make out of one. Financial services, for example, promise to “bank the unbanked” and provide unprecedented access for some of the poorest members of society in many developing countries. Mobile banking in places like the U.K. and U.S. lags some way behind.

My belief is that many future mobile innovations will be borne out of the realities of the developing world. In my “developed” world, where friends leave household appliances on standby for weeks on end, energy efficient mobile devices are seen as something of a luxury. For a mobile phone owner in, say, Uganda – with little access to mains electricity – it’s more of a necessity.

I also believe – along with many others – that as devices get smarter, faster and more powerful, the challenges of power consumption will continue to consume large chunks of R&D effort. A recent announcement from the Chinese Academy of Sciences of a highly-efficient solar cell that can effectively be embedded in plastic could give us a glimpse of a future where the entire housing of mobile phones become one large solar panel, along with our clothes. Advances in harnessing kinetic energy could also give us self-charging mobiles, akin to our already-present self-winding watches. Perhaps the challenges of keeping mobile devices powered up will lead to a convergence where a number of charging technologies are present in a single device.

Looking even further ahead, mobile devices may also be chargeable wirelessly over distance. Perhaps by a method of charging via the same wireless networks that carry our mobile signal. I’d hate to think about the health implications of this, or how inefficient these charging networks might be, but it’s not out-of-the-question that this becomes reality. Again, this technology would most likely emerge from developing countries, where vast numbers of potential customers are excluded from phone ownership because they lack of access to power to charge them. Whether this wireless charging future happens before the converged renewable option discussed remains to be seen.

Winding the clock back to my childhood, and returning to the original question of what the future might look like, a young Ken Banks might draw a picture of a single device that seamlessly docks, morphs or switches between fixed desktop and portable wireless device.

Despite the march of the integrated mobile device, we’re still some way off making them as easy and convenient to use as our old friend the computer. The fact that I choose to write this on my laptop is a case in point. Once I leave my laptop at home – assuming I own one – and start writing regularly on my phone, maybe I’ll finally know that my future has arrived.